Athlete Help Center

How do I find and book a Coach?

Can minors sign up for coaching sessions?

Do I sign up in my name, or my child’s name?

Can the coach tailor the session to me, my child or team?

How do I check the status of my booking request?

Do I need to bring equipment to my coaching session?

Can I book multiple sessions?

Where are coaching sessions usually held?

Do I need to attend the session with my child?

Can I chat with the coach before I book?

What happens if the coach doesn’t respond to my request?

How much does it cost to book a session?

What payment methods does Coach Squad support?

Is there a booking fee or additional charges?

Are group sessions charged differently from one-on-one sessions?

Can I request a refund if I’m not satisfied with a session?

Can I pay my coach in cash?

Can I reschedule a session?

What is the refund policy for cancellations?

What happens if a coach cancels my session?

What if there is bad weather?

Do you verify coaches before they join Coach Squad?

Are sessions covered by insurance?

What safety guidelines should I follow during a session?

Can I bring a friend or family member to my session?

What do I do if my coach didn't turn up?

How do I report a problem with a Coach?

How do I update my contact information or card details?

Can I leave a review for my Coach?

What should I do if I forget my login details?

How do I deactivate my account?