Terms of Service

Introduction
Acceptance of Terms
Services Provided
Account Creation and Management
Background Checks and Eligibility
Booking and Payment Terms
Responsibilities of Coaches and Athletes
Fees, Pricing, and Taxes
Communication Services
Dispute Resolution
Intellectual Property
Limitation of Liability
Privacy and Data Collection
Termination of Service
Changes to Terms
Governing Law and Jurisdiction
Introduction
Contact Information

1. Introduction

Welcome to Coach Squad! We are excited to have you join our community of athletes, coaches, and sports teams. Coach Squad is an online platform designed to connect grassroots sports teams, individual athletes, and community programs with experienced coaches and athletes for personalised one-on-one and group coaching sessions.

These Terms of Service (“Terms”) outline the rules and regulations governing your use of our website, platform, and services. By accessing or using Coach Squad, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the platform.

Our Role Coach Squad acts as a facilitator, providing a marketplace (www.coach-squad.com) where athletes and teams can find and book coaching sessions with experienced coaches. While we help coordinate and manage bookings, Coach Squad does not directly offer coaching services. The coaching relationship exists between the coach and the athlete or team.

Definitions

"User" refers to any individual or organisation that accesses or uses the platform, including Coaches, Athletes, and team representatives.
"Coach" means an individual offering coaching services through the platform.
"Athlete" refers to any individual or team booking coaching sessions through the platform.
"Platform" means the Coach Squad website and associated services that facilitate the connection between athletes and coaches.
"Services" refers to the features and functionalities offered by Coach Squad, including profile creation, booking management, and payment processing.
"Session Fee" refers to the cost set by the Coach for a session, as displayed on the platform at the time of booking. This fee is paid by the Athlete to cover the coaching services provided during the session.
"Service Fee" refers to the 15% + GST fee charged by Coach Squad on the Session Fee for facilitating bookings and payment processing through the platform. This fee is deducted from the Session Fee, with the remaining amount paid to the Coach after the session is completed.

Who We Are Coach Squad Limited is a New Zealand-based company dedicated to bridging the gap between aspiring athletes and experienced sports professionals. Our mission is to foster growth and development in grassroots and community sports by providing access to quality coaching.

If you have any questions about these Terms or the platform, feel free to contact us at support@coach-squad.com.

2. Acceptance of Terms

By accessing or using Coach Squad, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to any part of these Terms, you must not use the platform.

You confirm that you are at least 18 years old or have obtained the consent of your parent or legal guardian if you are under 18. If you are accessing the platform on behalf of an organisation, you confirm that you have the authority to agree to these Terms on their behalf.

We may update these Terms from time to time. If we make significant changes, we will notify you through the platform or via email. Continued use of Coach Squad after the changes come into effect constitutes your acceptance of the revised Terms.

3. Services Provided

Coach Squad provides a digital platform that connects Athletes, teams, and community programs with experienced coaches offering sports coaching services. Through the platform, users can:

Create profiles to showcase their skills, experience, and availability.
Search for and book personalised one-on-one or group coaching sessions.
Manage bookings, communicate with Coaches or Athletes, and track session history.
Make payments and receive receipts for completed sessions.

Coach Squad does not directly provide coaching services. The actual coaching services are delivered by independent Coaches who are responsible for their description of services, conduct, qualifications, and performance.

Coaches acknowledge and agree that they are customers of Coach Squad, not employees, contractors, consultants, joint venturers, partners, or agents of Coach Squad.

Coach Squad facilitates these interactions but is not a party to the coaching agreement between Coaches and Athletes and accepts no liability for any aspect of engagement between a Coach and an Athlete.

Neither Coach Squad nor any users of the platform may direct or control the day-to-day activities of the other, or create or assume any obligation on behalf of the other.

All details about the coaching services offered are provided directly by the Coach. Unless expressly stated to the contrary, Coach Squad has no responsibility and makes no warranty regarding the accuracy of coach-provided information, including the ability of Coaches to perform services or the honesty of Coaches.

4. Account Creation and Management

To access certain features of Coach Squad, users must create an account. By creating an account, you agree to:

Provide accurate, current, and complete information during the registration process.
Keep your account information updated and secure.
Maintain the confidentiality of your login credentials and not share your account with others.

You are responsible for all activities that occur under your account. If you suspect any unauthorised use of your account, you must notify Coach Squad immediately. Coach Squad reserves the right, at its absolute discretion, to refuse to allow any person to register or create an account or to cancel or suspend any existing account.

5. Background Checks and Eligibility

To use Coach Squad, Coaches need to have at least five years experience in the sport as a coach or athlete and/or hold an up to date coaching certification.

Coach Squad may check a Coach's background, including criminal history, police vetting and identity verification, as allowed by law. Based on the results, we may limit, suspend, or deactivate a Coach's account, with or without notice. By signing up as a Coach, you agree to let us use your name and date of birth to run these checks through our trusted providers. Coaches must also let us know if they are accused or convicted of a crime after their account is active.

Users acknowledge that identity verification and background checking services may not always be entirely accurate, as they rely on information provided by users and data from third-party providers.

Publishing of Profiles and Police Vetting

Coach Squad may publish a coach's profile on the platform before the police vetting check is fully processed, as this process can take 3–4 weeks. However, coaches cannot conduct any sessions until the vetting check has been successfully completed and verified by Coach Squad. The status of the police vetting check will always be visible on the Coach’s profile.

Coaches may accept bookings for dates beyond the anticipated return of their vetting check, but if the check is not successfully completed, all upcoming sessions will be canceled, athletes will be notified, and the coach will be removed from the platform.

6. Booking and Payment Terms

When booking a session through Coach Squad, you agree to the following terms:

Booking Requests & Payment

All bookings and payments must be made through the platform.
When requesting a booking, a pre-authorization will be placed on your card to confirm that it can cover the session fee
Coaches have up to 12 hours before the session to accept or decline a booking request. If a Coach does not respond within this timeframe, the booking request will lapse.
If a Coach accepts the booking, the session fee will immediately be deducted from the Athlete’s card.
If the Athlete’s card cannot be charged successfully, they will be notified, can update their payment details and trigger the card to be charged again. Coach Squad will also retry the payment in 24 hours.
A booking is only confirmed once the payment is successfully processed. The Coach may choose, at their discretion, to conduct the session before payment is successfully completed.
Coach Squad collects a 15% + GST Service Fee on the Session Fee. The remaining amount is paid directly to the Coach after the session is successfully completed.
Coaches will be paid every Wednesday for completed and undisputed coaching sessions conducted in the previous week. If Wednesday falls on a public holiday, payments will be processed on the next working day.

Cancellation & Rescheduling

Athletes can cancel a booking up to 48 hours before the session start time to receive a full refund. Cancellations made less than 48 hours before the session are non-refundable, though Athletes are encouraged to reschedule.
If a Coach cancels a booking, either before or during a session, the Athlete will receive a full refund.
Both Coaches and Athletes can reschedule bookings at any time before the session start time.
If both the Coach and Athlete agree on a new time, there will be no additional cost to the Athlete.
If a new time cannot be agreed upon the booking will be cancelled and:

If the reschedule request was made by the Coach, the Athlete will be refunded in full.
If the reschedule request was made by the Athlete, the original reschedule request date and time will determine the cancellation policy applied. For the avoidance of doubt, if the initial reschedule request was made less than 48 hours before the session start time the session is non-refundable.

It is at the Coach’s discretion to determine if the weather is unsuitable for outdoor training and reschedule or switch to an indoor venue if needed. If a new date and time for the session can’t be agreed between Athlete and Coach, the Athlete will be refunded.
If a Coach cancels a session or is unable to make the session, and there is no dispute between Athlete and Coach, the Athlete will receive a full refund or the option to reschedule at no additional cost. Coach Squad is not responsible for any additional costs incurred by Athletes due to cancellations or rescheduling.
If a Coach misses a scheduled session, the Athlete should notify Coach Squad as soon as possible via the Report Issue button on the session details page, ideally within the session time period. Coach Squad will review the situation, investigate the claim, and decide on any refund or credit as needed.
Refunds are issued at the discretion of Coach Squad, taking into account the cancellation policy and circumstances of the booking.

Payment Services

Coach Squad may work with a related company or a third-party service (Payment Provider) to handle payments on behalf of Athletes and Coaches.

When you buy or sell services through Coach Squad, you agree to follow the Payment Provider’s privacy policy, which you can find at https://stripe.com/nz/privacy. You also give permission for Coach Squad and the Payment Provider to share your information and payment instructions with each other, as well as with any other third-party service needed to complete your transaction.

By signing up and creating an account with Coach Squad, you agree to the Payment Provider’s terms and conditions, available at https://stripe.com/nz/legal.

7. Responsibilities of Coaches and Athletes

Coaches

Must provide accurate information regarding their qualifications, experience, availability and rights to work in New Zealand.
Are responsible for delivering high-quality coaching sessions and maintaining professional conduct at all times.
Must provide the equipment necessary to provide the coaching service or instruct the Athlete to bring the required equipment on their profile page.
Agree to comply with all local laws and regulations related to their coaching activities.
Must ensure that their sessions are safe, appropriate, and tailored to the needs of the Athlete or team.
Must agree and abide by the Coach Squad Safeguarding Athletes Policy.
Agree not to transact or communicate off-platform. All bookings, payments and communications must be made through Coach Squad. Any attempt to circumvent the platform by accepting direct payments (e.g., cash) or applying additional fees is strictly prohibited and may result in account suspension or termination.

Athletes

Must provide accurate information when booking sessions and communicating with Coaches.
Are responsible for attending scheduled sessions on time and prepared.
Agree to comply with all safety instructions provided by Coaches and Coach Squad.
Must respect Coaches' policies regarding cancellations, rescheduling, and conduct during sessions.
Are encouraged to review their Coach after a complete session. These must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates these Terms.

Both Coaches and Athletes agree to act respectfully and professionally when using the platform. Any inappropriate or harmful behavior may result in suspension or termination of accounts.

Content Guidelines for the Platform

Any content posted on the platform must not cause harm to Coach Squad or others in any way, including potential economic loss. Users are responsible for ensuring all information is accurate, up-to-date, and compliant with these guidelines. Content must not:

be false, misleading, deceptive, or fraudulent;
infringe on intellectual property, confidentiality, or privacy rights;
violate any applicable laws or regulations;
be defamatory, threatening, harassing, or libelous;
contain obscene, inappropriate, or unlawful material, as determined by Coach Squad;
nclude harmful code or malicious software (e.g., viruses, worms, or Trojan horses) that could damage or interfere with the platform or its users.

Coach Squad reserves the right to screen, edit, or remove user content, including content on a coach profile and reviews provided by Athletes, from Coach Squad at any time.

By adhering to these guidelines, you help maintain a safe and respectful community on Coach Squad.

8. Fees, Pricing, and Taxes

Registering and creating an account with Coach Squad is free.

Coach Squad charges a 15% +GST Service Fee on all session bookings made through the platform.

Coach Squad doesn’t take any portion of venue hire fees. These get paid directly to the Coach or venue to cover costs of venue hire.

Coaches set their own rates and fees for sessions. Pricing is clearly displayed on the platform at the time of booking. Coaches are responsible for any applicable taxes, including GST, and agree to comply with New Zealand tax regulations.

Coach Squad may from time to time update its Service Fee or introduce new fees. Changes to the Service Fees will take effect 14 days after Coach Squad notifies you via your account or your registered email address.

9. Communication Services

The platform may provide a private messaging service to help users connect and communicate with each other.

By using the messaging service, you agree that all messages may be collected, stored, reviewed, and monitored by Coach Squad. This helps us ensure compliance with our Terms, improve the platform, and provide the best service possible.

Users must not share their phone numbers, email addresses, or encourage others to communicate outside the platform.

10. Dispute Resolution

In the event of a dispute between a Coach and Athlete, Coach Squad may offer to mediate but is not obligated to do so. Users are encouraged to resolve disputes directly with each other through communication on the platform. If a resolution cannot be reached, Coach Squad reserves the right to make a final determination at its discretion. If applicable, Coach Squad has the right to hold any session fee that is the subject of a dispute, until the dispute has been resolved. Coach Squad’s decision on disputes is final and binding to the extent permitted by New Zealand law.

11. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on the platform are owned by or licensed to Coach Squad. Users may not use, reproduce, or distribute any content from the platform without prior written consent from Coach Squad.

By submitting content to the platform, users grant Coach Squad an unrestricted, world-wide, non-exclusive, royalty-free, perpetual license to use, display, and promote that content for platform-related purposes. You must have the legal right to use any content (including imagery) that you post.

Where Coach Squad pays for the creation of content or facilitates its creation, Coach Squad may own that content, in which case supplemental terms or disclosures will say that.

12. Limitation of Liability

You acknowledge that participating in coaching carries inherent risk and agree, to the maximum extent permitted by law, Coach Squad is not liable for any injury, loss, or damage resulting from coaching sessions or the use of the platform.

Coach Squad does not employ any Coaches and are not responsible for the conduct of Coaches or Athletes online or offline.

Users agree to indemnify and hold Coach Squad harmless from any claims arising from their use of the platform or coaching services.

13. Insurance

Coaches are encouraged to hold their own liability insurance to cover any potential claims arising from their coaching services. Athletes and teams acknowledge that Coach Squad does not provide insurance coverage for any coaching sessions booked through the platform. Users accept full responsibility for ensuring they have appropriate insurance in place for the activities they participate in through Coach Squad.

14. Privacy and Data Protection

Coach Squad is committed to protecting the privacy of its users. We collect, store, and process personal data in accordance with the New Zealand Privacy Act 2020. Users agree to Coach Squad’s Privacy Policy, which outlines how personal information is handled and safeguarded. Users have the right to access, correct, or delete their personal data by contacting Coach Squad.

15. Termination of Service

Coach Squad reserves the right, at its sole discretion, to deny any individual the ability to register or create an account, or to suspend or cancel an existing account.

Suspension or termination may occur without prior notice if there is a severe violation of these Terms, they pose immediate risk to other users or they engage in harmful or fraudulent activities.

16. Changes to Terms

Coach Squad may update or modify these Terms at any time. Significant changes will be communicated via email or through the platform. Continued use of the platform after changes come into effect constitutes acceptance of the revised Terms.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of New Zealand courts.

18. Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact us at:

Coach Squad Limited
Email: support@coach-squad.com
Phone: 02041499746